Terms and Conditions

Welcome to Luna Amour Villa (“we,” “our,” “us”). By accessing or using our website lunaamourvilla.co.za (“Site”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our Site or services.

1. General Information

Luna Amour Villa provides accommodation services and related information through this Site. All bookings, reservations, and services are subject to the terms stated herein.

2. Use of the Website

  • You agree to use this Site only for lawful purposes and in accordance with these Terms.

  • You may not attempt to gain unauthorized access to our servers, networks, or any other systems connected to the Site.

  • We reserve the right to restrict or terminate access to our Site at our discretion.

3. Booking and Reservations

  • All bookings made through our Site are subject to availability and confirmation.

  • Prices are displayed in South African Rand (ZAR) unless otherwise stated and include VAT where applicable.

  • Payment terms will be outlined at the time of booking.

  • We reserve the right to cancel any reservation due to non-payment, incorrect information provided, or for other reasonable causes.

4. Check-In and Check-Out

  • Standard check-in and check-out times will be communicated during booking.

  • Late check-out requests may incur additional charges and are subject to availability.

5. Cancellations and Refunds

  • Cancellations must be made in accordance with the cancellation policy specified at the time of booking.

  • Refunds (if applicable) will be processed according to our policy, minus any applicable administration or processing fees.

6. Guest Responsibilities

  • Guests are expected to maintain the property in good condition and respect house rules.

  • Any damage caused by the guest during their stay will be charged to the guest.

  • We reserve the right to ask guests to leave if their behavior is disruptive or in violation of house rules.

7. Limitation of Liability

  • While we strive to ensure accurate information, we are not responsible for errors, omissions, or interruptions on the Site.

  • We are not liable for any direct, indirect, or consequential loss or damages arising from the use of our Site or services, unless caused by our negligence.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy (available on the Site) to understand how we collect, use, and protect your personal information.

9. Intellectual Property

  • All content on this Site, including text, images, and logos, are the property of Luna Amour Villa and protected by copyright laws.

  • You may not reproduce, distribute, or use any content without our written consent.

10. Changes to Terms

We may update or revise these Terms from time to time without prior notice. The updated version will be effective immediately upon posting.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

12. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@lunaamourvilla.co.za
Phone: 0796969696