Welcome to Luna Amour Villa. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.lunaamourvilla.co.za or make a booking with us.

1. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing details, and booking details.

  • Payment Information: Credit or debit card details (processed securely via third-party payment gateways).

  • Technical Data: IP address, browser type, operating system, and browsing behavior on our site.

  • Cookies and Tracking: We use cookies to improve user experience and analyze website traffic.

2. How We Use Your Information

We use your information to:

  • Process bookings and payments.

  • Communicate with you regarding your reservations.

  • Provide customer support and respond to inquiries.

  • Send promotional offers or updates (only if you opt-in).

  • Improve and optimize our website.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party booking engines, payment processors, or IT support, as required for operations.

  • Legal Requirements: If required by law or to protect our rights and property.

4. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences in your browser settings, but this may affect the website’s functionality.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no data transmission over the internet can be guaranteed as 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or deletion of your data.

  • Opt-out of marketing communications at any time.

To exercise these rights, please contact us at info@lunaamourvilla.co.za

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date.